Talk to the workshop · 852 Mountain Highway, Bayswater

Contact Us — Quotes, Matching and Custom Work

Heritage & Decorative Timber Products
852 Mountain Highway, Bayswater VIC 3153
Phone: (03) 9720 1996
Email: info@heritagedecorativetimber.com.au
Delivery Australia-wide.

Call 03 9720 1996 Get a quote Email us

3 photographs

Heritage workshop - turner working at the lathe in the Heritage workshop
Heritage workshop - turner working at the lathe in the Heritage workshop

Get a Free Quote

Tell us what you need and how to reach you. Photos and measurements are optional.

Landline or mobile. We often answer a quote fastest by phone.

Four digits. We deliver everywhere, so this only tells us where the load is going.

Describe the timber or product you need, and the quantity if known.

Measurements (optional)

In millimetres. A gate, a screen door, a louvre panel and a fire surround are cut to a hole in your house, so the opening is the specification. Leave these blank if you are ordering from the standard range.

Choose a callback time (optional)

If you would rather we rang you

Choose a day first.

Optional. A photograph you can email us later, a heritage overlay, tricky site access, a cut list — whatever the form did not ask.

Optional. Choose up to five JPG, PNG, WEBP or PDF files, no more than 8 MB each and 15 MB together. They are sent securely with this enquiry.

What you get

  • Australian made — every product, made in our Bayswater workshop since 1984
  • 25 year guarantee — on external LOSP H3 treated pine, above ground
  • An answer within one business day — we reply to enquiries and quote requests
  • In stock, or made in 1 to 4 weeks — some of the range is in stock; the rest is made to order
  • Timber-profile matching — from a photograph, drawing or sample

How do I get a quote?

Email or call. Quotes are free. The workshop confirms the profile, manufacturing price and delivery details before you order.

To get a firm number back the first time, send:

  1. What you need — the product code if you have it (V4, CB23, HR2, FR4), or just a description. We will work out the code.
  2. Quantity — how many posts, or how many lineal metres of fretwork, balustrade or frieze.
  3. Sizes — the section and length for posts; the span between posts for fretwork and balustrade; the opening size for gates, arches and screen doors.
  4. Photographs — see below. These matter more than anything else on the list.
  5. Your delivery address, so freight can be included rather than estimated.

How soon will I hear back?

We answer enquiries within one business day.

Heritage workshop - the Heritage factory floor
Heritage workshop - the Heritage factory floor

How long until I get it?

Some of the range is in stock and ready to go. Anything that has to be made takes 1 to 4 weeks.

What photographs should I send?

If you are matching something that already exists, photographs do most of the work:

  • Shoot the piece square-on, not at an angle.
  • Put a tape measure in the frame, extended along the part you want measured.
  • Add close-ups of the turned sections, the bracket profiles and the rafter ends — the detail is where a match succeeds or fails.
  • If a piece has already come off the building, we would rather have the piece itself than a photograph of it.
Heritage workshop - work in progress on the workshop floor
Heritage workshop - work in progress on the workshop floor

Can you match something that is no longer made?

Usually, yes — that is the core of what this joinery does. Ask about our timber-profile matching service; we can work from a photograph, drawing or sample. Send a photograph or the original, and if it can be cut again we will tell you.

Do you make things that are not in the range?

Yes. If a product is not in our standard range we make to your size and style. See custom made designs.

Do you deliver?

We deliver Australia-wide, to your home or to site. Tell us the delivery address when you enquire and freight will be in the quote.

Where are you, and can I visit?

The workshop and head office are at 852 Mountain Highway, Bayswater VIC 3153. Get directions.

We are open Monday to Thursday, 7am to 4:30pm, Friday, 7am to 4:30pm and Saturday, 8am to 12pm. Ring ahead on (03) 9720 1996 before coming in.

Who am I talking to?

A family joinery in its fourth generation, manufacturing period timber in Melbourne since 1984. More about us.

Before you send it

  • Enquiries answered within one business day.
  • In stock, ready to go. Made to order, 1 to 4 weeks.
  • Delivered Australia wide.
  • We are open Monday to Friday 7 am to 4:30 pm, Saturday 8 am to 12 noon; closed Sunday. The workshop is at 852 Mountain Highway, Bayswater VIC 3153.
  • Anything made to an opening — a gate, a screen door, a louvre panel, a fire surround — needs a height and a width in millimetres. If you have not measured yet, say so and we will call you.

Related workshop guides

Related pages

Join our newsletter

Workshop news and decorative timber updates, straight to your inbox.

  • The secure form sends your signup directly to info@heritagedecorativetimber.com.au and confirms only after the website accepts it.
  • We use the address to send you news about the workshop and the ranges, and for nothing else.
  • Have a question? Use our contact form or call 03 9720 1996. Newsletter signup only collects your email address.

Something like you@example.com. The address needs an @ and a dot in the part after it.

Enter your email address and the button turns on.

Product and ordering questions

Do you deliver interstate?

Heritage & Decorative Timber Products delivers Australia-wide, to your home or to site. Tell us the delivery address when you enquire and freight will be in the quote.

Where is Heritage & Decorative Timber Products located?

852 Mountain Highway, Bayswater VIC 3153 is the workshop and head office. Phone (03) 9720 1996, or email info@heritagedecorativetimber.com.au. Ring ahead before coming in.

How do I get a quote?

Email or call. Quotes are free. To get a firm number back the first time, send what you need, the quantity, the sizes, photographs taken square-on with a tape measure in the frame, and your delivery address so freight can be included rather than estimated.

Label photographs so we can match the right piece

For several pieces or openings, label them A, B, C and use the same references in your measurements and filenames. Include an end view where useful. A file named “Opening-A-end.jpg” is clearer than several unrelated camera filenames.

Photos must be JPG, PNG or WEBP, or send a PDF. HEIC photos from some phones need to be exported as JPG first. Keep the original photograph until the workshop has reviewed it.